Warranty Info

Our Guarantee

We pride ourselves on our craftsmanship and the quality of leathers we use for our products. We guarantee the integrity of our regular priced leather watchbands for life, with all other regular priced leather accessories guaranteed for 1 year from date of purchase. Sale items (excluding Specials & Promotional discounts ­ please see Sale Items section below) are guaranteed against defects for 60 days from date of purchase. This guarantee means we will repair or replace leather that been broken or compromised at no charge, provided the leather has not been deliberately tampered with or unnaturally damaged. The dyed or painted finish of our leather products will intentionally distress with age, and, therefore, is not guaranteed against surface wear and tear.

Regular priced watch faces are under warranty for 1 year from date of purchase. Sale watch faces (excluding Specials & Promotional discounts ­ please see Sale Items section below) are protected by a 60 day warranty against defects. This warranty means we will repair or replace a watch face, at our cost, if proven defective within the warranty period. For damaged watch faces, replacements (when available) may be purchased at a reduced price. We offer replacement watch batteries, at no charge, for the lifetime of the watch (shipping and handling charge may apply.)

Please email rmonkey@redmonkeydesigns.com with any warranty questions.

Sale Items

Sale items cannot be combined with any other discount or offer. Sale items are final sale only and are protected by a 60 day warranty against defects. Specials & Promotional discounts are excluded from Sale restrictions and are subject to regular priced return / exchange policy and warranty protection.

 

Caring For Your Watch

Red Monkey watches may be polished using a soft, non-abrasive cloth. Our watches are intended for casual wear and are not designed for rigorous sports activities or extreme conditions. Red Monkey watch faces are water resistant, however, not waterproof. We, therefore, advise our customers to avoid exposing watch face to excessive water or moisture.

Caring For Leather

Red Monkey leathers will soften and distress with wear. To clean the leather, we recommend spot cleaning with a soft cloth and mild cleanser intended for use on leather. Avoid using water-based solvents and always check for color-fastness. As with all leather goods, avoid excessive exposure to water or moisture, which may cause the leather dry out. To preserve the look of painted leather items, avoid contact with objects that may scratch or chip the finish.